Accessibility at the London Eye

Yes, the London Eye is fully accessible and we welcome guests with all accessible needs. Due to health and safety we are only permitted to allow entry to two wheelchair users per pod and eight on The London Eye at any one time. To avoid disappointment, we strongly recommend booking a wheelchair slot in advance.

To book a Wheelchair reservation time slot for the London Eye and/or the London Eye River Cruise, please click on the links below:

For the London Eye HERE 

For the London Eye River Cruise HERE

Please note that whilst we are able to make on-the-day wheelchair bookings, this is dependent on availability. We highly recommend pre-booking by using the links above. ​

For on-the-day visits, please speak to our onsite team to discuss the remaining availability. ​Please note you will need to show your main London Eye or London Eye River Cruise ticket to the team​.

We advise all our customers to pre-book a wheelchair slot in advance of their visit. 

For on-the-day visits, please speak to our onsite team to discuss the remaining availability. During peak times time slots do sell out quickly and therefore strongly recommend pre-booking in advance.

If you would like to discuss your individual needs with us, please fill out our contact form where we aim to respond within 3 working days of receiving your submission.

To book a slot for the London Eye River Cruise, click HERE

The London Eye River Cruise can accommodate a maximum of 3 wheelchairs per cruise. Please note the wheelchair lift can accommodate standard size wheelchairs only.

The top Deck is accessible to wheelchairs and mobility scooters with a width of 65cm (25 inches)

Yes, mobility scooters are permitted onto the London Eye. However, please note that the width of our boarding gate and ramp is 37 inches.

A maximum of two wheelchairs/mobility scooters are allowed onto one pod at any one time. 

To book a mobility scooter/wheelchair reservation time slot for the London Eye and/or the London Eye River Cruise, please click on the links below:

For the London Eye HERE 

For the London Eye River Cruise HERE

Please note that whilst we are able to make on the day wheelchair bookings, this is dependent on availability band we highly recommend to pre-book through the links shown above. ​

​For on the day visits, please speak to our onsite team to discuss the remaining availability. ​Please note you will need to show your main London Eye or London Eye River Cruise ticket to the team.

The top Deck is accessible to wheelchairs and mobility scooters with a width of 65cm (25 inches)

On the London Eye, our boarding ramp and boarding gates can facilitate a 37-inch wheelchair, including motorised wheelchairs.

On the London Eye River Cruise, our ramps can only accommodate standard sized wheelchairs with a maximum width of 32 inches.

If you have any further concerns please fill out the Accessibility Contact Form | The London Eye and we will respond to your submission within 3 working days.

Of course! Our staff members will be happy to assist your boarding and slow the ride if necessary.

Assistance dogs are welcome on the London Eye - we request that your dog is clearly identifiable as a working dog.

Please be aware that there may be a small delay to boarding to ensure that your dog is as comfortable as possible!

We have a Braille guide available for both the London Eye and the London Eye River Cruise to ensure that our expert commentary is accessible to all. Please speak to a member of staff at the Ride/River Cruise entrance, who will be more than happy to provide you with one of our guides to utilise during your experience.

*Please note, guides must be returned at the end of your experience

You can book a free carer ticket alongside your order when purchasing a standard, Fastrack or multi-attraction ticket in advance from our website. You must purchase at least 1 full-priced ticket to be able to add a carer ticket to your basket.

On the day of your visit, you must present one of the following documents as proof of eligibility:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
• A valid Blue Badge
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
• Credibility’s Access Card with the carer/companion symbol
• An International Equivalent of the Above

Terms & Conditions

• Free carer tickets are only available when purchasing at least one full-priced ticket.
• If you are booking a VIP experience, such as a Champagne experience or a food/drink tasting experience, the free carer ticket will only grant entry to the London Eye.
• Big Bus does not offer carer tickets. If a carer wishes to join a Big Bus tour, a standard ticket must be purchased on the Big Bus official website.

Carer tickets can be selected when purchasing any ticket, including multi-attraction tickets. These tickets provide carer access to all attractions included in your ticket.

Please bring supporting documentation, as it will be checked at each attraction. Carer tickets must be booked alongside a full-paying visitor and cannot be purchased separately. You must also book a timeslot for each attraction you plan to visit.

Important: We cannot issue carer tickets for Big Bus tours. To arrange one, please get in touch with Big Bus customer service via the Live Chat on their official website.

Guests are welcome to bring any medicine they may require for their day out. Please be aware that all guests are subject to a brief security search. If you are concerned about any items you may have with you, please speak to a member of staff.

Assistance dogs are welcome on the London Eye - we request that your dog is clearly identifiable as a working dog.

Please be aware that there may be a small delay to boarding to ensure that your dog is as comfortable as possible!

Commonly used items we permit that may help your experience on the eye are:

• Ear defenders
• Fidget toys for anxiety e.g. fidget spinners

We are happy to assist guests with any additional accessibility needs. Please note that wheelchair access starts at the beginning of the boarding ramps. If you require assistance when joining the queue, please ask a team member and they will help you. 

For guests who require additional support or are unable to queue due to a condition or disability we would advise speaking to a member of staff at our Fastrack entrance for a speedier boarding experience.

If you would like to discuss your individual needs with us, please fill out our Accessibility Contact Form | The London Eye where we will respond to your submission within 3 working days. 

To board the London Eye there will be an element of queuing for regular customers. Those who are unable to stand for longer periods of time or do not understand the concept of queuing can have our assisted boarding service. Please present at our Fastrack entrance and our team will be more than happy to assist you.

Please speak to a member of our team onsite regarding assisted boarding. In the event of having several non-disabled guests with you, we may not be able to assist the whole group and may be asked to wait near the boarding platform entrance until the rest of your group reaches you in the queue.  

The London Eye is proud to provide T Loop facilities in our Ticket Hall and on our London Eye River Cruise. If you would like to use this facility, please seek assistance from staff and switch to the T loop setting on your device(s).

We are lucky enough to have a number of staff at the attraction who are fluent in British Sign Language. Please let us know if we can arrange for a member of this team to assist you.

The London Eye doesn't offer a car park or parking facilities.

If you are travelling by car, please click here for more information on travelling to The London Eye.

If you would like to discuss any of your accessibility needs, please fill out our Accessibility Contact Form | The London Eye and we will respond to your submission within 3 working days. 

The London Eye is a breastfeeding friendly attraction and we would be more than happy to provide you with a comfortable area upon request. Please speak to a member of our team on the day who can assist you further.

We do not offer a discounted ticket for disabled guests, but if you purchase a ticket in advance from our website or an external vendor, you are entitled to one extra free ticket for your carer.

This is super easy to book – please do so via the carer FAQ above.

Our team is trained to recognise the hidden disabilities sunflower lanyard. Please speak to a member of staff at any point during your visit, should you require any assistance.

There may be a couple of points in your journey where you encounter flashing lights:

1. From the camera flash as you take a photo by our greenscreen in the queue-line
2. From the camera flash as you take a photo towards the end of your rotation on the Eye

If you have concerns about any of these experiences, please speak to a member of staff on the day who will be able to further assist.

We are always looking for ways to make the London Eye experience more enjoyable for everyone! That’s why we have three different downloadable PDF guides related to accessibility. These are:

• Accessibility Guides
• Social Stories Guide
• Widgit Guide.

If you require any extra support on your visit, please get in touch with our dedicated customer service team at customerservices@londoneye.com before your visit. We will seek to accommodate your visit as best we can.

Our main accessibility guide gives you all the information you need to make your visit as enjoyable as possible, and you can download it before your visit here.

Some aspects covered in the guide are:

• Detailed accessibility and sensory information
• A map showing accessible toilets/entrances
• Equipment/toys for those with accessible needs that are allowed on the Eye
• Who to ask for help on the day
• Top tips for a smooth journey!

To support our neurodivergent guests, we offer a widgit guide and a social stories guide. To find out more about these, please read the FAQs directly below.

The London Eye widgit guide explains the London Eye journey with the use of widgits. Widgits are a symbol-based language which can be helpful to people of all ages who have difficulties with communication or understanding text.

Our London Eye social stories guide explains the London Eye journey through a sensory lens, exploring what guests may see, hear, touch and smell along their way.