London Eye Entry and Queuing Times
We recommend booking tickets online in advance to secure your spot and save on ticket prices. On-the-day purchases are not guaranteed and may be priced according to peak demand.
When visiting the London Eye, some queuing is to be expected. Your ticket time indicates when to join the queue.
For a quieter experience, we recommend visiting early in the morning or heading in later toward closing time. During peak times such as weekends and school holidays, queues may be longer. To minimise wait times, consider upgrading to a Fast Track ticket available here.
On arrival
- If you hold a Standard Entry ticket, please proceed to Entrance A at the time indicated on your ticket.
- For those with Fast Track tickets, please head to Entrance F at the designated time on your ticket.
- For information on checking in with VIP Tickets, click here.
- To board the River Cruise, please proceed to boarding point 2 at the London Eye Pier, arriving at least 15 minutes before your ticket time.
- E-tickets: Screenshot or add your tickets to your phone’s wallet to ensure access even with poor signal or no internet.
Group Arrival Information
For larger groups, please arrive at The London Eye or River Cruise at least 15 minutes before your scheduled time to ensure smooth boarding.
Please ensure your entire group is assembled before joining the queue.
Groups of more than 28 guests may be split across multiple pods; we recommend assigning pods in advance to speed up boarding.
School groups must have a teacher acompanying each pod.
Plan your visit
Pushchairs or Buggies
- The London Eye - You can bring your buggy/pushchair on the London Eye, but it must be fully closed or folded before boarding. It must remain closed or folded during the entire experience and until you have left the offloading platform.
- The London Eye River Cruise - You can bring your buggy/pushchair on the London Eye River Cruise without folding it. However, buggies cannot be taken upstairs on the River Cruise.
We have a buggy bay in the left luggage section of our ticket office. If you have a London Eye ticket, you will be able to leave your buggy/pushchair for free, however, due to our bag policy at the London Eye, you will need to remove or pay for the storage of any large bags.
Binoculars, Guidebooks & Photo Packages
Guests who have purchased binoculars or the London Eye guidebook should collect them at the Gift Shop upon arrival before joining the queue.
The Souvenir Photo Package can be collected after your visit.

VIP Check-in
If you have booked a VIP Experience or added a drink upgrade to your visit, please check in at the VIP desk inside our ticket office before joining the queue.
For experiences such as the Champagne Experience, Afternoon Tea, Cupid's Pod, Private Pod Drinks, or the Eye Lounge Experience, please arrive at the VIP Desk at least 15 minutes before your scheduled time.
If you arrive early, relax and enjoy a drink with stunning views of the River Thames at our exclusive Eye Lounge champagne bar.
For a Smooth Flight
Prohibited Items & Security
The safety and security of our guests is our top priority. All visitors will undergo bag and personal belonging checks before entry.
Certain items are not allowed on the London Eye. For further information regarding prohibited items, please refer to this link.
Large bags, suitcases, or rucksacks are prohibited. A left-luggage facility is available at the ticket office for £5 per item, with collection required by 7pm to avoid overnight charges.
Health and Safety
To ensure a safe and enjoyable experience, hot food and alcoholic beverages are not permitted on the London Eye.
All guests, including children, must be fully clothed and wear shoes. Shirtless guests are not allowed.
On the London Eye River Cruise, guests may not stand on the top deck once the cruise has started.
Booking in time slots
Anyone wishing to visit, including Passholders will need to pre-book a ticket online in advance. Find your ticket type below for instructions.
When booking online, you will be required to choose a time slot.
If you hold a London Eye standard ticket - Your ticket's designated time marks your queue entry time.
For River Cruise entry only - Your booking time is the River Cruise departure time. Please arrive at boarding point 2 on the Pier at least 15 minutes before your River Cruise booking time.
Experience the best views of London with one of our popular ticket combinations!
1. When booking, remember that the chosen time is for the River Cruise. This is the River Cruise departure time. Arrive at boarding point 2 on the Pier at least 15 minutes before your River Cruise booking time.
2. After completing your purchase, proceed to book a specific time slot for the London Eye.
>> Reserve your London Eye time slot here.
You have 90 days to visit the London Eye after your River Cruise visit. However, if you would like to do both in one day, we recommend booking your time slots in advance as availability is subject to change.
If you've booked a visit to multiple London attractions, you have booked a date and time for your lead attraction only*.
Please ensure you log into your account and book a free timed-entry ticket before you visit each attraction, all you need is the confirmation number and email address used for the ticket order.
>> Log in to manage your booking here
You have 90 days to visit the other attractions included in your ticket after visiting the lead attraction. We recommend booking your time slots in advance, as availability is subject to change.
Big Bus
Big Bus tickets do not require timed entry. You can simply show your ticket at any time within 90 days of visiting your lead attraction.
*Lead attraction is the first attraction named in the pass, i.e. London Eye is the lead attraction for London Eye + Madame Tussauds
If you are an annual pass holder, please make sure you book a visit date and timeslot prior to visiting.
>> Visit our passholder pre-book page to book your visit(s) here.
When obtaining tickets from a third-party source (outside the official London Eye website), please carefully follow their instructions for redemption. For all promotional vouchers and third-party tickets, the redemption process must be completed according to their specific guidelines.
All tickets booked online through this website are covered by our booking guarantee. Not all ticket types - including some promotional tickets are eligible for changes.
Ticket changes are free of charge for eligible ticket types. Once you log in you'll be able to see the number of times you can amend your booking.
To view your ticket(s) and amend the date/time of your booking, all you need is the confirmation number and email address used for the ticket order.