When you arrive at the London Eye

London Eye Entry and Queuing Times

We recommend booking tickets online in advance to secure your spot and save on ticket prices. On-the-day purchases are not guaranteed and may be priced according to peak demand.

When visiting the London Eye, some queuing is to be expected. Your ticket time indicates when to join the queue.

For a quieter experience, we recommend visiting early in the morning or heading in later toward closing time. During peak times such as weekends and school holidays, queues may be longer. To minimise wait times, consider upgrading to a Fast Track ticket available here.

On arrival

• If you hold a Standard Entry ticket, please proceed to Entrance A at the time indicated on your ticket.
• For those with Fast Track tickets, please head to Entrance F at the designated time on your ticket.
• For information on checking in with VIP Tickets, click here.
• To board the River Cruise, please proceed to boarding point 2 at the London Eye Pier, arriving at least 15 minutes before your ticket time.
• E-tickets: Screenshot or add your tickets to your phone’s wallet to ensure access even with poor signal or no internet.

Group Arrival Information

For larger groups, please arrive at The London Eye or River Cruise at least 15 minutes before your scheduled time to ensure smooth boarding.

Please ensure your entire group is assembled before joining the queue.

Groups of more than 28 guests may be split across multiple pods; we recommend assigning pods in advance to speed up boarding.

School groups must have a teacher acompanying each pod.

Pushchairs or Buggies

• The London Eye - You can bring your buggy/pushchair on the London Eye, but it must be fully closed or folded before boarding. It must remain closed or folded during the entire experience and until you have left the offloading platform.
• The London Eye River Cruise - You can bring your buggy/pushchair on the London Eye River Cruise without folding it. However, buggies cannot be taken upstairs on the River Cruise.

We have a buggy bay in the left luggage section of our ticket office. If you have a London Eye ticket, you will be able to leave your buggy/pushchair for free, however, due to our bag policy at the London Eye, you will need to remove or pay for the storage of any large bags.

Binoculars, Guidebooks & Photo Packages

Guests who have purchased binoculars or the London Eye guidebook should collect them at the Gift Shop upon arrival before joining the queue.

The Souvenir Photo Package can be collected after your visit.

For a Smooth Flight

Prohibited Items & Security

The safety and security of our guests is our top priority. All visitors will undergo bag and personal belonging checks before entry. 

Certain items are not allowed on the London Eye. For further information regarding prohibited items, please refer to this link.

Large bags, suitcases, or rucksacks are prohibited. A left-luggage facility is available at the ticket office for £5 per item, with collection required by 7pm to avoid overnight charges.

Health and Safety

To ensure a safe and enjoyable experience, hot food and alcoholic beverages are not permitted on the London Eye. 

All guests, including children, must be fully clothed and wear shoes. Shirtless guests are not allowed.

On the London Eye River Cruise, guests may not stand on the top deck once the cruise has started.